Urgent is the industry-leading facility- and asset maintenance software across Europe, developed in asset intense and maintenance rich retail forecourt and convenience store environments, making it the most suitable information management system for facilities management for a broad range of clients. As at beginning 2021, over 40,000 businesses in over 35 countries operate the Urgent software. As an information management system, Urgent is cloud-based and operates as a Software As A Service (SaaS), and securely managed in the Microsoft Azure cloud, enabling users or locations to access the software via web or mobile phone application across Android and Apple platforms, taking CMMS control wherever they go. Urgent critically enables the following:

1. Workflow Management including fully customisable workflows, creation, approval and tracking of workflows making it entirely transparent, managing reactive and planned scheduled maintenance, as well as a quotation, Purchase Order and Cost Issuance, amongst various other Controls, with multiple user access profiles across the value chain including the service providers on one single platform;
2. Asset Management including the capability to create and maintain asset information, asset registers and -management plans, view and track assets, a document and multi-format file repository, as well as downtime tracking, and asset condition monitoring updating and comparisons as well as Asset Lifecycle Plans;
3. Reporting and Compliance including Microsoft PowerBI with multiple configurable dashboards based on client preferences, ensuring transparent full asset- and work order history, enabling data-driven performance reviews with service providers and SLA management, real-time asset performance data, etc.; and
4. Integration including IOT or Edge devices, existing Enterprise Resource Management systems (ERPs), Accounting Packages and Enterprise Asset Management systems (EAMs), etc.